TERMS OF USE
SUBJECT
This document represents the General Terms and Conditions (“Terms of Use”) of www.suizz.eu, which regulate the rules for using the website, including the purchase and sale of products and services offered through this e-commerce platform.
SELLER INFORMATION
2.1. Suizz Pharma Sàrl is a limited liability company registered in Switzerland, Canton of Valais, under registration number CHE-229.617.837, with registered office at:
c/o Farga Sàrl, Rue du Coppet 4, 1870 Monthey, Switzerland.
2.2. You can contact us at the above address or by email at info@suizz.eu.
DEFINITIONS
3.1. Seller – Suizz Pharma Sàrl.
3.2. www.suizz.eu – The online platform operated by Suizz Pharma Sàrl, providing users the ability to browse and purchase goods and services under the conditions set forth herein.
3.3. Site – The domain www.suizz.eu and all its subdomains.
3.4. Customer – Any natural or legal person using the Site in any manner, including but not limited to browsing, placing orders, purchasing, or returning goods.
3.5. Account – A section of the Site created with an email and password, allowing the Customer to place orders and access personal information and order history.
3.6. Order – An electronic document representing the Customer’s intent to purchase specific goods or services from the Seller through the Site.
3.7. Goods – Any item offered for sale on www.suizz.eu.
3.8. Campaign – A promotional offer communicated by the Seller, applicable for a limited period or until stock depletion.
3.9. Contract – A distance sales agreement between the Seller and the Buyer concluded electronically through the Site, governed by these Terms of Use.
3.10. Content – All information displayed on the Site, including product descriptions, prices, media, and communications between the Seller and the Customer.
3.11. Newsletter – Periodic email or SMS communications providing updates about the Seller’s goods, services, and promotions.
3.12. Transaction – A financial action performed via Stripe, representing payment or refund for goods and/or services purchased through www.suizz.eu.
3.13. Specifications – The detailed descriptions and features of each product as listed on the Site.
3.14. Review / Rating / Comment – Customer-provided feedback or evaluation of purchased goods or services.
GENERAL PROVISIONS
4.1. These Terms are binding for all users of www.suizz.eu.
4.2. By using this Site, you confirm that you have carefully read, understood, and agree to be bound by these Terms of Use.
4.3. Suizz Pharma Sàrl reserves the right to modify these Terms at any time. Changes take effect immediately upon publication on the Site.
4.4. The Seller strives to maintain accurate and updated product information but does not guarantee the absence of technical or typographical errors. Product images are for illustration only and may differ slightly from actual items.
4.5. Prices, specifications, and availability of products are subject to change without prior notice.
4.6. All products are sold while stocks last, even if not explicitly indicated.
4.7. The Site may contain links to third-party websites. Suizz Pharma Sàrl is not responsible for the content, privacy policies, or practices of those sites.
PAYMENT
5.1. Payments on www.suizz.eu are processed securely through Stripe.
5.2. By submitting an order, the Customer agrees to Stripe’s payment processing terms and authorizes Suizz Pharma Sàrl to collect payment for the ordered goods.
5.3. All transactions are processed in Swiss Francs (CHF), unless otherwise stated.
SHIPPING & DELIVERY
6.1. Orders are fulfilled through LSM Fulfillment (lsm-fulfillment.de).
6.2. Shipping times and costs depend on the destination country and selected shipping method.
6.3. The Seller is not responsible for delays caused by the courier or customs authorities.
6.4. Risk of loss and ownership of goods pass to the Customer upon delivery.
ORDER PLACEMENT
9.1. Customers may place orders by adding products to the shopping cart and completing the checkout process on the Site.
9.2. Product availability is confirmed only upon order submission and payment confirmation.
9.3. The Seller reserves the right to cancel an order in the following cases:
Payment is not authorized by Stripe.
The order contains incomplete or inaccurate information.
The product is no longer available.
9.4. In such cases, the Customer will be notified, and any payment made will be refunded within 14 days.
RETURNS AND REFUNDS
10.1. Customers may request a return within 14 days of receiving the goods, provided the items are unopened, unused, and in their original packaging.
10.2. Refunds are processed through Stripe within 14 days of receiving the returned goods.
10.3. Return shipping costs are the responsibility of the Customer, unless the return is due to an error by Suizz Pharma Sàrl.
FINAL PROVISIONS
11.1. By using www.suizz.eu, you acknowledge and accept these Terms as legally binding.
11.2. All intellectual property rights over the Site’s content, trademarks, and branding belong exclusively to Suizz Pharma Sàrl.
11.3. The Seller is not liable for events beyond its reasonable control that may affect order fulfillment.
11.4. These Terms are governed by Swiss law. Any disputes shall be subject to the jurisdiction of the competent courts of the Canton of Valais, Switzerland.
Company details:
Suizz Pharma Sàrl
CHE-229.617.837
c/o Farga Sàrl, Rue du Coppet 4, 1870 Monthey, Switzerland
info@suizz.eu