Privacy Policy

Mandatory Information on the Rights of Individuals Regarding Personal Data Protection (Privacy Notice)

Company Processing Your Data

Company Name: Suizz Pharma Sàrl
Company Identification Number (UID): CHE-229.617.837
Registered Address: c/o Farga Sàrl, Rue du Coppet 4, 1870 Monthey, Switzerland
Email: info@suizz.eu
Website: www.suizz.eu

Supervisory Authority for Data Protection

Name: Federal Data Protection and Information Commissioner (FDPIC)
Headquarters: Feldeggweg 1, 3003 Bern, Switzerland
Phone: +41 58 462 43 95
Website: www.edoeb.admin.ch

If you are located in the EU/EEA, you may also contact your local EU Data Protection Authority regarding your rights under the General Data Protection Regulation (GDPR).

Legal Grounds for Collecting, Processing, and Storing Your Personal Data

Article 1.

Suizz Pharma Sàrl collects and processes your personal data in connection with your use of the online store www.suizz.eu, the creation of customer accounts, and the processing of orders, based on:

Your explicit consent as a user or customer
The fulfilment of contractual obligations between you and Suizz Pharma Sàrl
Legal obligations applicable under Swiss or EU law (e.g., accounting or tax requirements)
The legitimate interests of Suizz Pharma Sàrl in improving its services and ensuring secure and lawful operation

Purposes and Principles of Personal Data Processing

Article 2. (1)

We collect and process personal data provided by you for the following purposes:

Creating a customer account and ensuring full functionality of the online store
Identifying the party to a sales or service contract
Managing orders, payments (via Stripe), and deliveries
Accounting, record-keeping, and compliance with financial regulations
Statistical and marketing analysis to improve customer experience
Ensuring transport and delivery of goods (shipping via LSM Fulfillment GmbH – lsm-fulfillment.de)
Ensuring IT security and fraud prevention
Sending newsletters or promotional content (only upon your explicit consent)

Article 2. (2)

We adhere to the following principles when processing your personal data:

Lawfulness, fairness, and transparency
Purpose limitation (data collected only for defined purposes)
Data minimization (only the information necessary is collected)
Accuracy and timeliness
Storage limitation (kept only as long as needed)
Integrity and confidentiality (protection through encryption and restricted access)

Information We Collect

Depending on how you interact with our website, we may collect:

Full name
Email address
Mobile phone number
Delivery and billing address
City and postal code
Stripe payment details (tokenized, we do not store full card data)
Order history and preferences
Bank account number (only if a refund is required)

We may also collect technical information such as IP address, device type, and browser data for analytics and fraud prevention.

Types of Data Processing Activities

1. User Registration and Account Management

Purpose: To create and manage user accounts, allowing product purchases and order tracking.
Assessment: Processing is lawful and aligned with user consent and GDPR/FADP requirements.

2. Order Fulfilment and Delivery

Purpose: To process customer orders, payments (through Stripe), and deliveries (through LSM Fulfillment GmbH or other carriers).
Data shared: name, address, phone number, order content.
Assessment: Necessary for contract execution.

3. Newsletter Subscription

Purpose: To send marketing and promotional information to customers who explicitly opted in.
Assessment: Based on consent; customers can unsubscribe anytime.

4. Returns and Complaints Handling

Purpose: To process refunds, product returns, or complaints.
Assessment: Based on legal obligations and contract performance.

Data Retention Period

Article 5.

Personal data is retained as long as your customer account exists or until you request deletion.
Order and transaction data are stored for 5 years for legal and accounting purposes.
Data may be retained longer if required by Swiss law or legitimate business interests.

You will be notified if retention must be extended due to ongoing legal obligations.

Your Rights

You have the following rights under the Swiss Data Protection Act and the EU GDPR (if applicable):

Right to access – Obtain a copy of your personal data.
Right to rectification – Correct inaccurate or incomplete data.
Right to erasure (“right to be forgotten”) – Request deletion of your data when no longer necessary.
Right to restriction of processing – Limit how your data is used in certain cases.
Right to data portability – Request your data in a structured, machine-readable format.
Right to withdraw consent – Revoke your consent at any time via your profile or by email at info@suizz.eu.
Right to lodge a complaint – File a complaint with the FDPIC (or your national DPA if in the EU).

Sharing Your Data with Third Parties

We may share your personal data only with trusted service providers strictly for operational purposes:

Payment Processing: Stripe Payments Europe Ltd. (compliant with PCI-DSS and GDPR standards)
Shipping and Logistics: LSM Fulfillment GmbH (Germany)
Website Hosting and IT Maintenance: Secure EU-based data centers
Analytics and Marketing: Google Analytics, Meta Pixel (only if cookies are accepted)

No transfer of your data outside the EU/EEA or Switzerland occurs unless the recipient country ensures an adequate level of protection.

Security Measures

We apply industry-standard security practices including encryption (SSL/TLS), firewalls, and restricted data access.
Your data is stored on secure servers in Switzerland or the EU.

While we take all reasonable precautions, no online transmission can be 100% secure. Suizz Pharma Sàrl cannot be held responsible for vulnerabilities beyond its control.

Cookies and Tracking Technologies

We use cookies to:

Enable core website functionality (login, cart, checkout)
Remember your preferences
Analyze performance through Google Analytics
Optimize ads through Meta/Facebook Pixel

You can manage or disable cookies in your browser settings. Some functions may not operate correctly if cookies are disabled.

For more details, visit our Cookies Policy page.

Contact for Data Requests

If you have questions or wish to exercise your rights regarding your personal data, please contact:

Suizz Pharma Sàrl
c/o Farga Sàrl
Rue du Coppet 4, 1870 Monthey, Switzerland
📩 Email: info@suizz.eu

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